Terms & Conditions Oakloft Apartment

TERMS AND CONDITIONS and Accessibility Statement

APARTMENT OWNERS

The apartment owners are Mr & Mrs J Underwood, Redhouse Farm, Thorpe Road, Whisby, Lincoln LN6 9BT

Telephone : 01522 695513.

E-mail : reservations@redhousefarmbnb.com

Booking Terms and Conditions

Any reference to either ‘us’ or ‘we’ in these terms and conditions refers to the Apartment Owners. ‘You’ and ‘your’ are references to the person making the booking and all members of the booked party. We have laid out the terms and conditions of your booking as clearly as possible. Nothing in these terms and conditions affects your normal statutory rights.

Making Your Booking

Once we have received your booking details and deposit we will, subject to availability, confirm your stay in writing by email. Your booking is not confirmed until you receive our confirmation. Please check all details carefully and let us know of anything in the documentation which appears to be incorrect within 24 hours of the date on the confirmation document. We cannot accept any liability for inaccuracies if they are not raised within this period.

Number of persons

The number of persons staying at the Apartment must not exceed two adults. Number and names of people must be advised at time of booking and any changes to that must be agreed with us prior to arrival.

Guests of Apartment renters

Guests of renters are not allowed on the premises under any circumstances. Only those people named on the booking form and agreed with us at the time of booking are allowed access to the Apartment and its facilities.

Payment and Cancellation Policy

A non-refundable deposit of 50% of the booking price is payable via BACS transfer – we will notify our account details to you when you request a reservation. Please note that if a bank transfer incurs a fee – this would usually be from a non UK account – then the fee must be paid by the Property renter. We can only accept cheques from a UK bank account and only if we receive the payment a minimum of 3 weeks prior to your arrival date – ie short notice bookings must be paid by bank transfer not by cheque. The balance of your payment plus a security deposit of £100 is due by bank transfer 60 days prior to the date your stay commences. If you book with less than 60 days notice then full payment will be required at the time of booking. If we do not receive full payment by this time we reserve the right to treat your booking as cancelled by you. Once paid the balance is non refundable. If you need to cancel your booking please contact the owners at the earliest opportunity in writing. We strongly recommend that you take out adequate insurance to cover you in the event of cancellation. If you decide to leave partway way through your stay, no refunds are due. We cannot be held responsible for refunds due to circumstances outside our control (weather, power cuts etc).

Security Deposit

The £100 security deposit is payable with your booking balance. It is held as security against the cost of any breakages, damages or extra cleaning caused to the apartment or its contents (internally or externally) by you or your party. Please note that damages caused to a higher value than £100 will be charged to you and payment must be made immediately. Additionally, should the apartment not be left clean and tidy, as you found it upon arrival, a £70 fee will be deducted from the deposit to cover the cost of additional cleaning. Should there be no damage or breakages and the apartment is left as you found it then the full £100 will be refunded by BACS transfer within 7 days of your departure. Please note that this can take 4-5 days to appear on a non UK bank account. If you wish the money to be transferred on an expedited service (ie: within 2 days) the additional bank fee will be taken from the security deposit and we will advise you of the amount prior to transfer. All bank charges on any refunded payments are born by you the customer.

Cancellation of Booking by us.

We will only cancel your booking if absolutely necessary. Should we have to do this in advance then we will refund the full amount to you. If we have to terminate your holiday (due to circumstances out of our control) after it has started then you will be refunded part of the booking fee based on the time remaining of the booked period. No additional compensation will be paid. 

Arrival / Departure

You can arrive at the beginning of your stay anytime from 4pm onwards. You should vacate the apartment by 10am on the morning of departure. We ask that you do adhere to these times as we have a short space of time between guests arriving and departing and we need to ensure the apartment is ready for you or the next guests.

Accidents, injury and personal property

The owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

Stairs

Please hold the handrail while traversing the stairs, wear sensible footwear whilst negotiating the stairs and landing. We advise against open toe shoes, flip flops, specialist sports shoes etc.

Outside Space

Guests are invited to use the picnic orchard, please remove all rubbish and place in bin provided. Do not feed the horses or go in the horse paddock. Please be aware that the paddocks are protected by electric fencing therefore please do not touch the electric tape or lean over the wooden rails. Gas Barbeque on Oakloft patio is available from April to End of September.

Parking

Guests have parking for 1 vehicle, you will be shown where the parking options are on arrival. Please be considerate and careful with your vehicle as we run a Bed & Breakfast here so other vehicles need to park too. Please drive slowly down the driveway at all times, no faster than 5mph.

Cars are parked here at your own risk.

Website and Advertising The owners aim to ensure that the information advertised on our own or any third party sites or adverts are accurate. Occasionally due to problems a facility or service advertised may be unavailable during your stay. We will aim to advise you of any such circumstance as soon as we are aware of it. Similarly we cannot be held responsible if local attractions or amenities over which we have no operational responsibilities become unavailable.

Keys

A set of keys will be given to you upon arrival. These MUST be returned prior to your departure. Lost keys will be charged for as will any costs to change door locks.

Pets

No pets are allowed in the apartment. This is non-negotiable. If a pet is found on the premises you will be told to remove it and any additional cleaning will be charged to you.

Supermarket deliveries

Supermarket deliveries are not allowed at the apartment.

Hybrid / Electric Cars

The charging of electric or hybrid cars is not allowed under any circumstances as the power supply to the apartment is insufficient.

Bicycles

Bicycles are not allowed in the apartment but we can store them for you in our lockable shed. Please let us know before arriving you that will need this facility. No charging of cycles/cars from the apartment. No extension leads allowed. No smoking or vaping in the apartment or on the staircase.

Fire Safety

Please do not leave any chargers or electrical items plugged in and unattended.

Fireworks

Use of any fireworks is strictly forbidden. You will be told to vacate the apartment immediately if this is not complied with.

Smoking/Naked Flames

The apartment is strictly non-smoking. Anyone found to be or have been smoking will be told to vacate the apartment immediately. No Vaping inside. No candles or burning materials of any kind. 

Noise

We have a zero tolerance policy on late night noise. All outside or excessively loud music or other noise which causes a disturbance is prohibited. Also please respect the fact that this our home therefore what constitutes ‘excessively loud’ is determined by us.

Owner Access to the Property

The owner reserves the right to gain access to the property at any reasonable time during your stay. Wherever possible we will give you notice of this however occasionally we may need to enter without prior notification.

Cleaning on departure

You are required to keep the apartment clean and tidy and leave the accommodation as it was when you arrived prior to your departure. The only exception being that we will launder towels and bedding.

Cleaning materials are provided. Bins should be emptied and recycling should be put in the correct areas outside. Should the apartment not be clean and tidy when you leave, as it was upon your arrival, we reserve the right to charge a £70 cleaning fee which will be deducted from your security deposit. For this reason, if when you arrive you are unhappy with the cleanliness of the property please let us know immediately so we can remedy the issue.

Please do not flush nappies, sanitary products etc down the toilet, please use the bin provided.

Please leave windows open on your departure to air the building unless it’s raining.

Problems and Complaints

We can only deal with problems or complaints if you tell us about them so please contact us immediately should something arise which gives you concern. We will rectify any problem at the very earliest opportunity.

Accessibility Statement

The apartment is first floor and therefore deemed likely to be unsuitable for disabled or infirm guests.  Single guests with disabilities such as hearing loss which may endanger their escape in case of an emergency situation are advised the apartment is not suitable for them unless accompanied by a suitable attendee.

The Oakloft first floor apartment is accessed by wooden exterior staircase from a gravelled driveway, the car parking space is approximately 13m from the staircase which is open tread with 12 steps. There is a threshold step of 15cm into the apartment. The double opening fire escape window in the bedroom is 56cm wide. Once inside the apartment it is level with hard flooring throughout. The fire escape root from the bedroom door through the open plan living area to the exit door is 4.9m. The bedroom door opening is 72cm and the shower room doorway is 75cm.

There is a paved patio area in the orchard behind the Oakloft with BBQ and seating this is accessed from gravel pathways with a 8cm step to the paved area. The orchard is a grassed area and due to it’s natural nature can be uneven. If you are unsure whether the Oakloft is suitable for you please do not hesitate to contact us by telephone to discuss it further.